Some brands have a tone of voice that sounds like a friend writing "are you going for coffee?", while others sound like a corporate robot that addresses you as "you" even in a push notification. And the point is not in the wording, but in the feeling and thought that is left after it. Tone of voice is how a brand communicates with the user and works on their impression. For example, let's think about the tone of Starbucks, Grammarly, or Monobank communications, which is the same example of how to communicate with the user in a cool and proper way. But how to do it right and not make mistakes? So, let's figure out what are the five common mistakes in tone of voice that scare people away even when they don't realize it. Mistake: Youthful youthfulness This is...

In the days of 8-bit games, trust was built simply through word of mouth. Players shared their impressions with their friends, and this was what determined who was "good" and who was not. But today everything is different: instead of conversations in the yard, there are thousands of reviews in the digital space. And it is they who decide whether a new user will make their first deposit or pass by. For game providers, reputation has become a real battlefield. Each star on Trustpilot is an extra life, and each review is a chance to rise in the trust rating. That is why Trustpilot is the main arena where companies compete for the loyalty of players. NGM Game, as a slot game provider, knows this from experience: in a world where 71% of players trust brands with high ratings, reviews...

How do you know if a brand looks reliable and not just "pretty"? At a time when every second startup uses AI and creates a logo in three clicks, visual language becomes critical, it either builds trust or instantly destroys it. We talked to Kateryna, graphic designer at Lead Panda, about how visual culture has changed in 2025, why minimalism with character works better than "anti-design," what fonts immediately hint at the level of the brand, and what "trust design" means on the examples of PayPal, Monobank, Uber, and Rhode. In this conversation, we'll talk about colors that calm you down, fonts that speak for themselves, and visual patterns that shape the aesthetics of new trust. Which colors work for reliability today, and which ones, on the contrary, cause a sense of risk? When it comes to colors associated with...

Traffic arbitrage is a market where there is a fight for every click and every installation. And, unfortunately, not always fair. Baers know this situation very well: you pour traffic, you see one thing in the statistics, but in fact the income is quite different. Somewhere the offer falls, somewhere the advertiser "cuts" the statistics, somewhere traffic goes into the void. The most unpleasant thing is that you don't even realize where exactly you are losing money. OneTraff changes the rules We originally built the platform with a different philosophy - maximum openness and control for the baer. OneTraff doesn't just give you a handy tool, it shows you an honest picture: where traffic really works, where it's being lost, what the user engagement is at absolutely every stage. Feature that helps combat shave We continue to strengthen the platform...

We are pleased to present to you a case of scam from Winaffiliates that cost ClickID Media 18,000 euros. We would like to believe that you, our dear partners, will not find yourself in a similar situation, so we publish all the details in this article. During 5 years of successful work in the iGaming market, we have met many "unique" advertizers, but a cut of such a sum under the sauce of "marketing cost optimization" looks like a thoughtful innovation. Well, briefly and to the point: chronology, positions of the parties, decisions, conclusions. Enjoy reading! Launch We agreed to launch traffic at the beginning of February, at 90 euros without KPIs per mindep. On 06.02 we launched traffic. Scaling Communication went well, according to the manager and according to his platform, the traffic of almost all partners of the...

TikTok no longer has a second chance. You have 1.5 seconds to get a hit, and 10 more to stay in the top results. The algorithm is ruthless, the audience is unfocused, and creatives are burned like matches. Now add to this the growth of CPM and the banal fact that still manually shooting and editing creatives is like fighting with a spear in a drone war. And this is where AI comes in. Not as a hype meme, but as a working tool: it generates native videos that really catch the TikTok algorithm. And most importantly, in a couple of minutes, without production, actors, and extra costs. In this material, we have collected: Top tools that already help arbitrageurs to scale; the "ideal" AI creative scheme; examples where neural networks did not take off; and, of course, tips on...

Ticketing system - what it is and how the system works Multichannel communication with customers is one of the drivers of modern business growth. Large and powerful companies always have a large flow of requests. Every day, the support team can receive dozens or even hundreds of requests for technical support, and everyone expects a quick response. How prompt and complete it will be depends on the communication channel and the way the company has chosen to process requests. This is exactly what the ticket system is responsible for. Let us consider its essence and advantages. What is a ticket system Ticket (from English ticket) in translation from IT language into Ukrainian is an application or appeal. Accordingly, a ticket system is a system for processing customer requests. This system is partially automated, that is, each application, no matter whether...

Beginner advertisers who set up search advertising on Google Ads on their own often do not pay enough attention to keywords and negative keywords due to lack of experience and knowledge. However, even experienced media buyers often make mistakes, which leads to irrational budget spending. Although in most cases this is not critical, an analysis of popular mistakes and how to fix them will help you minimize risks. Let's consider them further. Lack of keyword clustering In an effort to speed up the launch of promotional activities, some webmasters and advertisers do not categorize ads and keyword phrases. Often, keywords and ads are simply combined into one general group that leads to the main page of the site or one landing page. Thus, the media buyer hopes that the target audience will understand the structure of the site itself, but...

Advertising that attracts. How to make the right creatives for the target? Creativity is 80% of advertising success. It is he who attracts customers like a magnet. But why are creatives so important for targeting? In the modern world, where users are bombarded with advertising messages and offers every day, it is very difficult to stand out and attract attention. Creatives in marketing not only attract attention but also create the first and lasting impression of your brand. An effective creative should engage the audience and encourage them to take action(buy, subscribe, or visit your website). That's why creative for advertising has become not just a design element, but a strategic tool in the hands of marketers. What are the types of creatives Graphics: original images, cool photos, or even comics Video: stories, spectacular displays of goods or services. Interactive:...