Zoho CRM is the award-winning CRM trusted by a global network of more than 250,000 businesses in 180 countries to convert more leads, engage with customers, and increase their revenue. Zoho CRM acts as a single repository to unify your sales, marketing, and customer support, and optimize your processes, policies, and people on one platform.
Benefits
- Increase sales: Zoho CRM helps you identify, nurture, and track quality leads. It emphasizes the importance of not wasting time and resources on leads that are unlikely to turn into customers.
- Efficient business process: The tool helps maintain team productivity by helping to define and build effective processes for the business. It ensures compliance with standards during process execution.
- Tactical decision-making: Provides decision makers with accurate data from across the organization using analytics and reports so they can make informed decisions in response to market trends.
- Data security and compliance: Zoho CRM ensures that customer data is protected in their data centers, which are equipped with the most advanced physical and digital security mechanisms.
- Mobile accessibility: Mobile access to CRM ensures that team members have access to important CRM data no matter where they are, making it easy to quickly access information on the go.
- Increase customer satisfaction: The tool provides teams with historical data and customer insights, including information about issues others are experiencing, which helps increase customer satisfaction by enabling the team to resolve issues faster and more efficiently.
Pricing
Zoho CRM offers a variety of pricing plans starting in 2024:
- Free Edition: Available for up to 3 users.
- Standard Edition: €14 per user per month with an annual payment.
- Professional Edition: €23 per user per month with an annual subscription fee.
- Enterprise Edition: €40 per user per month with an annual subscription.
- Ultimate Edition: €52 per user per month with an annual subscription.
There are also options for “Lite Users” on the Enterprise and Ultimate licenses at a cost of £2,400 per user per month with annual billing. Monthly rates are higher at all levels. Plans fit different business sizes and needs, with more advanced plans offering additional features such as sales automation, marketing automation, and advanced analytics.