SugarCRM is a CRM software that helps marketing, sales, and service departments achieve maximum efficiency through better automation, data, and analytics so they can gain a true view of each customer in real time.
The Sugar platform delivers leading technologies in sales, marketing, and customer service automation with one goal in mind: to make complex things easier. Thousands of companies in over 120 countries rely on Sugar to let the platform do all the work.
Sugar is headquartered in the San Francisco Bay Area and is backed by Accel-KKR.
Advantages
- Customization options: Many users have praised SugarCRM’s customization capabilities, noting that it allows them to tailor the software to their specific needs and workflows. This was especially useful for optimizing operations and implementing large initiatives, which made their companies more efficient.
- Intuitive user interface: Reviewers consistently emphasize SugarCRM’s intuitive user interface, noting that it is user-friendly and has a nice layout. Easy navigation and clear organization of information allow users to find what they need quickly and efficiently.
- Reporting capabilities: Some users have praised SugarCRM’s reporting capabilities, finding them to be much better than their previous solutions. They appreciate the ease of use and intuitiveness of the reports, which allows them to access valuable information about their sales and performance.
Pricing
Sell Premier:
- Price: $135 per user per month.
- Minimum number of users: 10.
- Data management: 30GB database, 30GB file storage.
- Additional data management: 0.5GB of database per user.
- Support: Extended.
- Integration with Sugar Market and Sugar Serve: Supported.
- Code settings: Supported.
- Testing environments (sandboxes): 2.
- Backups: Daily.
Sell Advanced:
- Price: $85 per user per month.
- Minimum number of users: 3.
- Data management: 15GB of database, 15GB of file storage.
- Additional data management: 0.25GB of database per user.
- Support: Standard.
- Integration with Sugar Market and Sugar Serve: Supported.
- Code settings: Supported.
- Testing environments (sandboxes): 2.
- Backups: Daily.
Sell Essentials:
- Price: $49 per user per month.
- Maximum number of users: 5, minimum – 3.
- Data management: 7GB of database, 7GB of file storage.
- Additional data management: Not supported.
- Support: Basic.
- Integration with Sugar Market and Sugar Serve: Not supported.
- Code settings: Not supported.
- Testing environments (sandboxes): Not applicable.
- Backups: Semi-monthly.