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Ticketing system - what it is and how the system works Multichannel communication with customers is one of the drivers of modern business growth. Large and powerful companies always have a large flow of requests. Every day, the support team can receive dozens or even hundreds of requests for technical support, and everyone expects a quick response. How prompt and complete it will be depends on the communication channel and the way the company has chosen to process requests. This is exactly what the ticket system is responsible for. Let us consider its essence and advantages. What is a ticket system Ticket (from English ticket) in translation from IT language into Ukrainian is an application or appeal. Accordingly, a ticket system is a system for processing customer requests. This system is partially automated, that is, each application, no matter whether...

Germany is one of the world's leading countries with a high level of income and quality of life. Many newcomers to arbitration are afraid to enter this market, believing that it is already saturated and that competition with experienced arbitrators is impossible. However, this opinion is wrong. Germany is currently providing significant traffic in the gut segment, and everyone has the opportunity to get their share. Advertising campaigns for the German market are worth launching in any case. In this review, we'll look at the key features of geo, what's important to consider when launching campaigns, and which traffic sources are best to use at the beginning. Germany: basic information about geo Germany is a prosperous country with a stable economy and high living standards. The population is 84.2 million people, and 90% actively use the Internet. Main cities: Berlin...

Lead Panda Media is breaking in with a cool premiere. Now we have our own YouTube show. The “C-Level” show is a line of interesting interviews with the most successful and coolest representatives of the affiliate sphere. The name of the show is very symbolic, because C-level positions are the highest level positions in the company("C" in the abbreviation stands for "Chief"). These are specialists who not only manage their own areas, but are also responsible for defining the company's strategy and development vectors. They know all the secrets of how to bring companies to the world level. Ahead of the premiere, the show's host and co-founder and CMO of Lead Panda Media Mila shared the idea of the show: "In the first season of “C-Level”, we will introduce you to the top faces of the coolest arbitration and IT...

Do you know what strategy is effective for attracting new customers and increasing brand awareness through search engines? It is called SEM. This strategy combines various tactics, including paid advertising (PPC) and search engine optimization (SEO), to help increase your site's visibility in search results. What is SEM? SEM is a set of marketing activities aimed at increasing the visibility of your website on search engine results pages (SERPs). Unlike SEO, which focuses on organic results, SEM includes paid ads that appear alongside organic results. The main components of SEM PPC advertising (Pay-Per-Click) PPC is an online advertising model where advertisers pay every time someone clicks on their ad. Google Ads is the most popular platform for PPC. It allows you to target ads based on keywords, demographics, geography, and other factors. Keywords Keywords are the basis of SEM campaigns....

There are several methods for developing advertising creatives in traffic arbitrage, and the most popular is adapting and uniquely using other people's materials from spam services. New spy services for Facebook regularly appear on the market, just like mushrooms after rain or anti-detection browsers. However, they often offer only a limited number of creatives and are not cheap. For example, Adheart, which used to be popular, costs $53 per month, and the new Tyver with more up-to-date databases costs $75. For beginning arbitrageurs, this is a significant expense, especially if you take into account the total cost of other tools and consumables. However, none of the spy services can guarantee that the creatives found in them will bring profit. So the question arises: why spend money if you can use the free Facebook Ad Library? Not only does it contain...

LottieFiles is the future of animation on the Internet. What makes these animations so cool and why you should use them. In the world of web design and development, animation has become a key element in attracting users' attention and improving user experience. And while creating complex animations used to require considerable effort and time, LottieFiles technology has changed the game. I'm sure you've seen the cool stickers you can find on Telegram now. So, these are not standard GIFs, but the Lottie tool. What is Lottie animation? Lottie animation is an amazing tool that makes online animation smoother, more manageable, and eliminates the need for users to download heavy animation files. The format created by Airbnb allows apps to show animations created in Adobe After Effects in real time. Why Lottie and not GIF, AVI, mp4, and animated HTML...

Inexpensive clicks and a numerical advantage of the population are not the only, but key arguments in favor of cooperation with developing countries. However, in practice, everything is far from as rosy as it might seem from analysts' predictions and successful examples. How to work with Tier-3 and use the budget wisely? Let's consider three main difficulties of this segment of the GEO and illustrate them with specific examples. Income inequality The Third World is a place where the laws of the jungle reign: few people succeed, while most of the population lives in poverty and is forced to struggle for survival. In Ukraine, the issue of social protection and equality is acute, but we do not even realize how much more critical this topic is for some regions, such as Africa, Asia and Latin America. An example is Brazil:...

In order for the contractor to get a complete picture of the client's business and wishes, a special tool is needed to start the project - a brief. Brief is a questionnaire document that describes all the main project tasks, requirements, and input data. The process of creating a brief includes a detailed description of the client's requirements and project goals, which is important for effective cooperation. It ensures successful interaction between the contractor and the client. A fully and correctly completed brief allows a web studio employee to perform all tasks efficiently, as the performer clearly knows what goal needs to be achieved and what problems to solve. Why do I need a brief? A website development brief is a kind of questionnaire that the customer fills out before starting work. It is the foundation on which all successful...

What is a cloak? Cloaking is a tool that allows you to show different versions of landing page content to specific groups of users. This tool uses server-side scripts to determine the source of a request, distinguishing whether it came from a human or an automated program. The system checks the data, such as the visitor's name or IP address, against a database of known bots and redirects them either to a user page or a special version for bots. In traffic arbitrage, a tracker such as Keitaro is often used to set up a cloak, for example. Why do you need to check cloak? When you need to recreate a successful competitor's link, it is important to analyze the cloak. Using the cloak analysis and the Adheart tool, you can completely duplicate the successful landing page of your competitors....