KeyCRM is a Ukrainian CRM-system designed to automate business processes in online commerce and services. The system combines in one window the collection and processing of applications, communication with customers, order management, inventory control and integration with popular marketplaces and delivery services. Intuitive interface and built-in integrations allow you to quickly set up and start working without involving programmers.
About KeyCRM
KeyCRM is designed for entrepreneurs and their teams, providing a single space to manage all aspects of the business. The system allows you to collect requests from a variety of channels, including websites, messengers and social media, and process them in a single window.
Built-in integrations with marketplaces such as Etsy, eBay, Amazon, Rozetka, Prom, Allo, as well as with Shopify, WooCommerce, Opencart and other platforms, provide synchronization of orders and product balances. In addition, KeyCRM supports integration with delivery services, such as Nova Posta, Ukrposhta, DHL Express, UPS and others, which simplifies the process of sending and tracking parcels..
Pros and cons
A single window for all processes: collection of requests, order management, communication with customers and analytics in one place.
Built-in integrations: support for popular marketplaces, delivery services, messengers and payment systems without the need for additional customization.
Intuitive interface: easy to use without the need to involve programmers or integrators.
Flexible customization: ability to adapt the system to specific business needs, including setting up sales funnels and employee access rights.
Round-the-clock support: prompt assistance to users at any time.
Limited pricing information: the official site does not have detailed tariff plans, which requires contacting managers for information.
Possible limitations for large enterprises: although the system is suitable for small and medium-sized businesses, large companies with special requirements may require additional customization.
Basic information
KeyCRM provides a full range of business management tools:
- Collection and processing of requests: integration with various channels allows you to collect leads and orders from websites, messengers (Viber, Telegram, Instagram Direct) and social networks in a single window.
- Order and customer management: the system allows you to keep track of orders, create customer profiles with the history of purchases and communications, as well as customize sales funnels for specific tasks.
- Warehouse accounting and synchronization of balances: management of goods, synchronization of balances between different sales channels and automatic updating of information.
- Integration with payment systems: support PrivatBank, Monobank, LiqPay, Fondy and others, which facilitates financial transactions and accounting.
- Analytics and reports: detailed statistics on sales, channel performance, manager performance and financials.
Features
Communication with customers via Viber, Telegram, Instagram and Facebook Messenger directly from the CRM-system, with the ability to place an order directly during correspondence.
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Built-in integration with Ukrainian software Checkbox for fiscalization and printing of receipts right in the process of order processing.
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Definition of access levels for employees, control of actions and protection of commercial information.
Template creation, form autocompletion, transportation bill generation and automatic notification of customers about order status.
Packages and pricing
Information about pricing plans and cost of using KeyCRM is available upon request. It is recommended to contact the company’s managers to get detailed information and choose the optimal package of services that meets the needs of your business..
Screenshots and statistics
- Founding Year: 2020
- Number of integrations: more than 50, including marketplaces, delivery services, messengers and payment systems.
- Average setup time: 15 minutes for basic connection and getting started.
- Number of users: thousands of entrepreneurs and small and medium-sized businesses throughout Ukraine.
